Delivery & Shipping

How long does it take to receive my order?

We ship all orders within 2 business days from the payment receipt date.

Orders are shipped with Australia Post and we'll send an email once you're orders on the way with an Australia Post tracking link.

For more information about our shipping times and costs please see our shipping policy.

How can I track my order?

We'll email a tracking number and a link to track your order with Australia Post or our couriers when we dispatch your order.

You can track your Australia Post shipment with their Track a parcel tool.

What happens if I entered delivery information incorrectly?

If your address has been entered incorrectly please contact us as soon as possible on 1300 897 844, from 9am - 4pm Monday to Friday (AEST) or email

We can make changes to your address within 1 business hour of it being placed.

After the 1 business hour time period after your order has been placed, we are no longer able to amend the address. However, Australia Post now offers a new system to allow you to amend your address yourself, once your item has been dispatched.

This system is called My Post - if you register using the same email address you used to place your order, you will be able to log in and view your parcel. If you cannot see your order in the list, you can add it using your tracking number in the "Enter Tracking Number" section. From here, you will be able to amend your address.
You can register for a My Post account here.

If you experience any difficulty using the My Post service, you can contact Australia Post directly on 13 76 78.

If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Australia Post will eventually return the package to us. Please ensure the correct post code and apartment number is entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

What happens if my package goes missing?

If your package has been 'stuck in transit' for longer than expected please contact us on the form below so we can lodge a 'missing package investigation' with Australia Post.

Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package re-sent to the correct address, there will be the relevant postage fee charged to you again.

What should I do if my package is damaged in transit?

If an item has been damaged in transit, we will provide you with a replacement or a full refund.

Please email us at and include:

  • your order number
  • details of damaged item
  • a photo of the damaged item

I have been sent an incorrect item / something is missing

If there is an issue with your order (incomplete or incorrect), please email us at as soon as possible, and will guide you through the replacement process.

Please ensure you include the following in your email:

  • Your order number
  • The item(s) you ordered
  • The incorrect item you received

Returns & Refunds

How can I return my product?

To return a faulty or damaged product please contact us through the form below or email

Do you accept Change of Mind returns?

We do not cancel or refund orders based on “change of mind”, so please choose carefully.

In accordance with any statutory rights, you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is faulty or damaged.

To return a faulty or damaged product please contact us through the form below or email

Can I make changes to my order?

We aim to get your orders out as quickly as possible, so once your order has been placed, it is unlikely our customer support team will be able to make any changes to your order.

Please contact us immediately on the form below if the changes include:

  • Cancelling your order
  • Changing item/s or size
  • Shipping and Billing address
  • Adding items to an order
  • Shipping method
  • Payment method

If you have provided an incorrect address at checkout, we are not liable to refund or replace the order.

Our products

Are Hivita Wellness products vegetarian friendly?

Yes, all our products are vegan.

What are Hivita's scientific advantages?

  • 100% traceable and authenticated herbs from farms to capsules harnessing the bioactive/phytochemical power of plants. The standardised bioactive is the marker and measure of our batch-to-batch therapeutic consistency on top of rigorous quality assurance in every step of the process.
  • 100% vegan, free from GMO, gluten and allergens indicated on the label. In a premium easy-to-swallow capsule format without the coating and minimising the bulk of other excipients.
  • Backed by science: Focus and traditional evidence for substantiated product benefits delivering wellness and happy energy.

Where do you source ingredients and manufacturer your products?

We source premium ingredients globally that only meet the highest standard of British Pharmacopeia, British Herbal Pharmacopeia, United State Pharmacopeia and all meet Australia TGA approved raw material guidelines.

All Hivita Wellness products are Australian researched, manufactured and owned, incorporating premium quality plant-based ingredients.

More information

For more information about our herbs and manufacturing process see our Herb Spotlight.

Which government regulatory body regulate and control supplements and complementary products in Australia?

Yes, the Therapeutic Goods Administration (TGA) is the government body responsible for regulating the complementary medicine industry. The Therapeutic Goods Administration (TGA) is part of the Australian Government Department of Health and Ageing, and is responsible for the regulation of therapeutic goods including complementary medicines, medical devices, blood and blood products.

The manufacture of products in Australia is highly regulated, with the TGA only allowing the use of pre-approved ingredients, and ensuring that stringent Good Manufacturing Guidelines are followed. In fact Australia has one of the most highly regulated complementary medicines industry in the world. Some countries, including the United States of America, manufacture and regulate dietary supplements as a category of food, and not pharmaceutical drugs.

What does AUST L and AUST R mean?

Any product for which therapeutic claims are made must be listed, registered or included in the Australian Register of Therapeutic Goods (ARTG) before it can be supplied in Australia. Complementary medicines may be either listed or registered, depending on their ingredients and the claims made.

Listed medicines are given an AUST L Code and can only contain pre-approved low-risk ingredients. They are used for minor health problems and are reviewed for safety and quality. They include sunscreens over SPF4 and many vitamin, mineral, herbal and homoeopathic products. A purpose must be included on the label.

Registered medicines are given an AUST R Code and are assessed by the TGA for safety, quality and efficacy prior to be accepted on the Australian Register of Therapeutic Goods (ARTG) and are able to be marketed. They include all prescription only medicines and many over-the-counter products such as those for pain relief, coughs and colds and antiseptic creams. Prescription only medicines do not display their purpose on the label as the decision for using them lies with a doctor; however, over-the-counter medicines must have a purpose displayed.

AUST R and AUST L Codes show that the medicines are accepted by the Therapeutic Goods Administration for supply in Australia and are included in the Register. The Code is printed on the outer packaging so that it can be seen easily.

The entire range of Hivita Wellness premium complementary medicines have an AUST L Code, which means that they are listed with the TGA and have been assessed for their safety and quality. They have also been manufactured in accordance with the principles of Good Manufacturing Practice (GMP).

What is the level of quality control and assurance applied to HIVITA products?

To ensure all products are manufactured to the highest quality, Hivita Wellness Quality Control comprises a chemist laboratory, in-process quality control laboratory and micro laboratory.

  • Raw Material testing: Chemistry/Microbiology using both wet chemistry and modern instrumentation including HPLC, UV VIS spectroscopy, ICP for Mineral analysis, GC, CAMAG-HPTLC for herbal identification, Infra-Red Spectroscopy. Herbal ingredients are fully tested, including full identification and for the absence of pesticides, heavy metals and nasty residues.
  • In Process Testing: Regular quality control checks at different stages of Dispensing, Granulation, Mixing, Tableting or Encapsulation, Coating, Packing and Labelling, and Dispatch.
  • Intermediate and Finished Product Testing of Actives to ensure label claims are always met, and products meet the requirements for physical, microbiological and chemical parameters including identification, disintegration time, dimensions, aesthetic/appearance and active components.

All quality assurance documentation of TGA requirements (manufacturing batch cards, traceability of all ingredients used in a batch, validated manufacturing process, validated testing methods, staff training and standard operating procedures, etc) are kept on file for audit.

The frequency and number of quality checks for each product varies depending on the complexity of formula. Several hundred quality checks and tests (from the beginning of the process of raw material receipt and testing up to finished product dispatch) take place to ensure that premium, high quality products are consistently delivered to our family and yours.

We proudly serve the community with high quality, unique products and are pleased at the prospect of expanding our range of healthcare products to promote health maintenance and wellbeing. We believe that we have the responsibility of educating you to inspire improvements to your health, happiness, wellbeing and lifestyle. We aim to focus on the prevention of health problems through balanced, healthy living, rather than finding a cure of health problems through unhealthy living. An ounce of prevention is worth a pound of cure.

How do I compare the Manufacturing Formula and Specifications of different complementary medicines?

Check how well rounded and synergistically balanced the active ingredients are and know the presence or absence of any allergens or nasty ingredients. Determine the excipients by directly enquiring from the company or through the TGA website ARTG. Excipients are allowed not to be disclosed on product labels.

In addition, the highest dose is not necessarily the best for you. For example, it is not necessary to take very high doses of calcium for bone health if the supplement also contains Vitamins D & K, boron and phosphorus, which improve the uptake and utilisation of the calcium by bone. Boron recycles up to 40% of urinary calcium.

Discover for yourself the uniqueness of each product:

  • Compare different brands based on what ingredients are in the formula.
  • Compare the amount, form and combination of ingredients that would provide the best therapeutic effect and assess whether certain ingredients are just added to make them look comprehensive. We call this “label dressing”.
  • Ring the company and ask about the country of origin and the actual manufacturing sites of their products. Some products could be packed in Australia but actually sourced overseas. This information are not mandated by law to be included on the label for complementary medicine.

What causes bright yellow urine after I’ve taken some Hivita Wellness supplements?

Taking B-complex vitamins, which include riboflavin and folic acid, can impart a bright yellow colouration of the urine.

It is a harmless side effect and indicates that the product has effectively gone through the metabolic pathways of the body. The body uses what it needs of most water-soluble vitamins and excretes the rest in urine.

Can I take Hivita supplements with my other medication?

It is best to take herbal supplements with food and 2 hours away from pharmaceutical medication.

Exceptions will be advised in the Directions & Warnings section on each product page. Like certain foods, some herbs can interact with some medications. If unsure, it is always best to check with your healthcare professional before taking herbal medicine.

Contact us