FREQUENTLY ASKED QUESTIONS

You can purchase the entire Hivita Wellness range online, view our range.

Alternatively, you can purchase Hivita Wellness at all good pharmacies and health food stores throughout Australia.

Yes! All Hivita Wellness products are manufactured and packed in Australia using locally available and imported ingredients in a world-class TGA-licensed manufacturing facility in Minto, NSW.

Hivita Wellness is proud to support high quality manufacturing in Australia in order to improve our country’s competitiveness and secure employment and a good future for the next generations to come.

Hivita Wellness is also proud to be a 100% Australian owned company since 1978.

The body performs different functions at different times of the day so the ideal time to take supplements can vary according to the nature and function of the supplement. For example, Vitamin B-complex vitamins should be taken in the earlier part of the day because they are energising and may interfere with sleep.

Some vitamins and minerals also compete for absorption or inhibit the absorption of others. Calcium and iron supplements, for example, compete with each other for absorption, and should not be taken together.

Nutritional supplements must be taken as directed to obtain optimal effect.

Nutritional supplementation can be taken from infancy to late maturity. Liquid supplements are best suited to the extreme ends of the age spectrum, due to their lower dosages and ease of swallowing.

Pregnant women may enhance their well-being and minimise the symptoms and complications of pregnancy when they supplement with a suitable multivitamin and mineral formula. When they supplement daily, they may be able to provide optimum nutrition, especially minerals and trace elements, to their baby.

Individuals under particular physical challenge, such as athletes, are advised to supplement to feel the best they can feel, prevent illness and infections from over-training and to perform to their highest capability.

Hivita is a family-owned company, passionate about helping people make positive changes to their health and lifestyle. Every formula has been designed with our own families in mind. by creating the best for us, we have created the best for you as well.

All of our products are formulated with an optimal combination of high quality ingredients. Where applicable, we also incorporate our formulas with powerful herbs to boost performance.

We strive to achieve excellence and world class standards through innovation of process, standards, structure and exceptionally high quality products which are formulated by experts in the field of complementary medicine.

Hivita Wellness is also one of the few multivitamins to be Australian researched , made and owned.

Yes, all our products are vegan.

Yes, all HIVITA caps , labels are recyclable and the bottle being infinitely recyclable .

Established by an Australian doctor in 1978, HIVITA WELLNESS is now owned by the HAPPY SABA GROUP, one of the most passionate team of innovators in the wellness and premium/organic food space, driven by the love of people planet and philanthropy.

The HIVITA WELLNESS team has over 50 years of combined Health and Wellness experience, and is comprised of a passionate team driven by the love of People, Principles and Planet.

To ensure consistent premium high quality, Hivita Wellness sources superior materials for our products from leading local and global providers of raw materials.

We only use materials that consistently meet the highest standards and specifications of British Pharmacopeia, British Herbal Pharmacopeia and TGA approved pharmacopeias and raw material monographs and guidelines.

Yes, the Therapeutic Goods Administration (TGA) is the government body responsible for regulating the complementary medicine industry. The Therapeutic Goods Administration (TGA) is part of the Australian Government Department of Health and Ageing, and is responsible for the regulation of therapeutic goods including complementary medicines, medical devices, blood and blood products.

The manufacture of products in Australia is highly regulated, with the TGA only allowing the use of pre-approved ingredients, and ensuring that stringent Good Manufacturing Guidelines are followed. In fact Australia has one of the most highly regulated complementary medicines industry in the world. Some countries, including the United States of America, manufacture and regulate dietary supplements as a category of food, and not pharmaceutical drugs.

Any product for which therapeutic claims are made must be listed, registered or included in the Australian Register of Therapeutic Goods (ARTG) before it can be supplied in Australia. Complementary medicines may be either listed or registered, depending on their ingredients and the claims made.

Listed medicines are given an AUST L Code and can only contain pre-approved low-risk ingredients. They are used for minor health problems and are reviewed for safety and quality. They include sunscreens over SPF4 and many vitamin, mineral, herbal and homoeopathic products. A purpose must be included on the label.

Registered medicines are given an AUST R Code and are assessed by the TGA for safety, quality and efficacy prior to be accepted on the Australian Register of Therapeutic Goods (ARTG) and are able to be marketed. They include all prescription only medicines and many over-the-counter products such as those for pain relief, coughs and colds and antiseptic creams. Prescription only medicines do not display their purpose on the label as the decision for using them lies with a doctor; however, over-the-counter medicines must have a purpose displayed.

AUST R and AUST L Codes show that the medicines are accepted by the Therapeutic Goods Administration for supply in Australia and are included in the Register. The Code is printed on the outer packaging so that it can be seen easily.

The entire range of Hivita Wellness premium complementary medicines have an AUST L Code, which means that they are listed with the TGA and have been assessed for their safety and quality. They have also been manufactured in accordance with the principles of Good Manufacturing Practice (GMP).

Check how well rounded and synergistically balanced the active ingredients are and know the presence or absence of any allergens or nasty ingredients. Determine the excipients by directly enquiring from the company or through the TGA website ARTG. Excipients are allowed not to be disclosed on product labels.

In addition, the highest dose is not necessarily the best for you. For example, it is not necessary to take very high doses of calcium for bone health if the supplement also contains Vitamins D & K, boron and phosphorus, which improve the uptake and utilisation of the calcium by bone. Boron recycles up to 40% of urinary calcium.

Discover for yourself the uniqueness of each product:

-Compare different brands based on what ingredients are in the formula.
-Compare the amount, form and combination of ingredients that would provide the best therapeutic effect and assess whether certain ingredients are just added to make them look comprehensive. We call this “label dressing”.
-Ring the company and ask about the country of origin and the actual manufacturing sites of their products. Some products could be packed in Australia but actually sourced overseas. This information are not mandated by law to be included on the label for complementary medicine.

To ensure all products are manufactured to the highest quality, Hivita Wellness Quality Control comprises a chemist laboratory, in-process quality control laboratory and micro laboratory.

- Raw Material Testing:Chemistry/Microbiology using both wet chemistry and modern instrumentation including HPLC, UV VIS spectroscopy, ICP for Mineral analysis, GC, CAMAG-HPTLC for herbal identification, Infra-Red Spectroscopy. Herbal ingredients are fully tested, including full identification and for the absence of pesticides, heavy metals and nasty residues.
- In Process Testing:Regular quality control checks at different stages of Dispensing, Granulation, Mixing, Tableting or Encapsulation, Coating, Packing and Labelling, and Dispatch.
- Intermediate and Finished Product Testingof Actives to ensure label claims are always met, and products meet the requirements for physical, microbiological and chemical parameters including identification, disintegration time, dimensions, aesthetic/appearance and active components.

All quality assurance documentation of TGA requirements (manufacturing batch cards, traceability of all ingredients used in a batch, validated manufacturing process, validated testing methods, staff training and standard operating procedures, etc) are kept on file for audit.

The frequency and number of quality checks for each product varies depending on the complexity of formula. Several hundred quality checks and tests (from the beginning of the process of raw material receipt and testing up to finished product dispatch) take place to ensure that premium, high quality products are consistently delivered to our family and yours.

We proudly serve the community with high quality, unique products and are pleased at the prospect of expanding our range of healthcare products to promote health maintenance and wellbeing. We believe that we have the responsibility of educating you to inspire improvements to your health, happiness, wellbeing and lifestyle. We aim to focus on the prevention of health problems through balanced, healthy living, rather than finding a cure of health problems through unhealthy living. An ounce of prevention is worth a pound of cure.

HIVITA
WELLNESS (hi-vy-ta) is based on scientifically proven ingredients and driven by the love of People, Principles and Planet. HIVITA WELLNESS is locally made, incorporating premium plant-based ingredients, with easy-to-swallow capsules in infinitely recyclable glass. With tailored dosages for your specific needs and daily activities, for optimum wellbeing.

Do you have a question or feedback for us? Drop us a line, we’d love to hear from you! Please fill in the form below and we will get back to you as soon as possible, or contact us at: info@hivita.com.au

In the meantime, you can check our FAQs or chat to us on Facebook.

Please note: Deliveries may be subject to delays, for the latest updates from Australia Post please visit:
https://auspost.com.au/service-updates/current-updates

Australian shipping is available via Australia Post. Shipping is FREE for all orders over $65. All orders under $65 are calculated at checkout.
HIVITA WELLNESS agrees to dispatch the product(s) ordered within seven (7) working days from the payment receipt date. However, in most cases, your order will be shipped within two (2) working days. HIVITA WELLNESS will send a notification to you by email when your order is dispatched.
We use Australia Post e-parcel, which takes approximately three to five business days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia. Please note Australia Post may not operate on weekends. We may also use a variety of Australian couriers which takes approximately three to five business days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia.
Please note this does not apply to weekend orders as well as peak sale periods and peak holiday seasons with Australia Post and other couriers. Orders may be delayed by up to 3-6 days during these periods. Orders placed between 10am Friday and 10am AEST Monday are considered weekend orders.
Delivery timeframes can vary over the public holiday periods due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your understanding.

Orders are confirmed once payment has been completed. You should receive an order confirmation within 24hrs. Please check your spam mailbox if you have not received confirmation.

Once your order is dispatched you will receive an email with your tracking number. To track your order, simply enter this number into the Australia Post tracking website or relevant couriers’ site. This link is also in the email. Please note some times during peak or unforeseen circumstances, artificial intelligence is not always 100% reliable.
For a tracking number to be sent to your phone, please add your mobile number to our account when checking out. A tracking text will be sent to your phone number once your parcel arrives in the Australia Post state depot. Therefore, you may experience a delay between HIVITA WELLNESS confirming your order is on its way and the Australia Post text message, especially for WA.

We will not cancel or refund an order based on “change of mind”, so please choose carefully. In accordance with any statutory rights, you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is faulty or damaged. If you wish to return such a product, we request that you do so through our Contact Us page here: https://hivita.com.au/pages/contact-us

If your address has been entered incorrectly or is not appearing as entered on your order confirmation email, please contact us as soon as possible on 1300 897 844, from 9am - 4pm Monday to Friday, AEST, or email us info@hivita.com.au. We can make changes to your address within 1 business hour of it being placed.

After the 1 business hour time period after your order has been placed, we are no longer able to amend the address. However, Australia Post now offers a new system to allow you to amend your address yourself, once your item has been dispatched.

This system is called My Post - if you register using the same email address you used to place your order, you will be able to log in and view your parcel. If you cannot see your order in the list, you can add it using your tracking number in the "Enter Tracking Number" section. From here, you will be able to amend your address.
You can register for a My Post account here.
If you experience any difficulty using the My Post service, you can contact Australia Post directly on 13 76 78.
If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Australia Post will eventually return the package to us. Please ensure the correct post code and apartment number is entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.
If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package re-sent to the correct address, there will be the relevant postage fee charged to you again.

If in the unlikely event, an item has been damaged in transit, HIVITA WELLNESS will provide you with a replacement or a full refund. Please head to our Contact Us page here: https://hivita.com.au/pages/contact-us with your order details and an accompanying photo of the damaged item.

If there is an issue with your order (incomplete or incorrect), please email the following information to info@hivita.com.au as soon as possible, and will guide you through the replacement process. Please ensure you quote the following in your email:
- Your order number
- The item(s) you ordered
- The incorrect item you received

We aim to get your orders out as quickly as possible, so once your order has been placed, it is unlikely our customer support team will be able to make any changes to your order.
Please contact us immediately if the changes include:
- Cancelling your order
- Changing item/s or size
- Shipping and Billing address
- Adding items to an order
- Shipping method
- Payment method
If you have provided an incorrect address at checkout, we are not liable to refund or replace the order.

About our Products

With our innovative products, the number of excipients (inactive ingredients) are reduced to a bare minimum in hard shell veggie capsules as compared to traditional vitamin tablet formats. Most colouring and coating materials can also be excluded, maximising the natural benefits of HIVITA WELLNESS products.

Hard shell veggie capsules are odourless, tasteless and easy to swallow.

Vitamins and Supplements can be a great way to bridge nutritional gaps, especially during times of increased physical or mental exertion. The best way to supplement is to be able to take a maintenance dose if that is what your body needs in most of the days or be able to adjust to stronger –moderate to full strength dose as the situations for the extra requirements arises.

Example: HIVITA WELLNESS Stress Relief
General Wellness
Adults, Take 1 capsule daily with food or as directed by a healthcare professional.

Demanding Days (on very demanding days physically, mentally and emotionally
Take 3 capsules daily with food or as directed by a healthcare professional. (Maximum daily dose: 3 capsules)

Incorporating premium plant-based ingredients where we can, our range is suitable for all types of consumers - both vegans and non-vegans.

Our products are vegan friendly and do not contain any animal products including dairy, egg, and fish.

Most products are also free from gluten, nuts, wheat, yeast, artificial colours, and flavours or added sweeteners. These may vary slightly from product to product.

Our diets may be inadequate in terms of quality and quantity of essential nutrients. By taking nutritional supplements specifically to fill the gaps in our diets, we are potentially optimising our health and protecting ourselves against illness and poor mental and physical performance. We are able to shield our cells and tissues against the physical stresses of a modern world – environmental pollution, prescription medications, ionising radiation – by supplementing daily with high quality vitamins and antioxidants.
Taking supplements may help us live a longer and healthier life.

The body performs different functions at different times of the day so the ideal time to take supplements can vary according to the nature and function of the supplement. For example, Vitamin B-complex vitamins should be taken in the earlier part of the day because they are energising and may interfere with sleep.
Some vitamins and minerals also compete for absorption or inhibit the absorption of others. Calcium and iron supplements, for example, compete with each other for absorption, and should not be taken together.
Nutritional supplements must be taken as directed to obtain optimal effect.

TGA - Therapeutic Goods Administration (TGA) is responsible for regulating therapeutic goods in Australia including medicines, listed and registered complementary Products, medical devices, blood and blood products.

We are committed to including premium quality ingredients in all HIVITA WELLNESS products. HIVITA WELLNESS sources premium ingredients globally that only meet the highest standard of British Pharmacopeia, British Herbal Pharmacopeia, United State Pharmacopeia and all meet Australia TGA approved raw material guidelines.

All Hivita Wellness products are Australian researched, manufactured and owned, incorporating premium quality plant-based ingredients.

Some of our vitamins can be taken longer-term, however please check with your healthcare professional regularly to assess if they are suited to your individual needs and to determine how long you should continue use.

These vitamins are for adults only. Please consult your medical professional if you are pregnant or breastfeeding, taking medication (especially thyroid medications), taking other Iodine supplements, or have an existing medical condition (especially any thyroid disorder). Please keep out of reach of children.
Note: The above statement is not meant for the Kids LIQUIVITA as it is designed for children.

We recommend consulting your primary health care professional before use.

Taking B-complex vitamins, which include riboflavin and folic acid, can impart a bright yellow colouration of the urine. It is a harmless side effect and indicates that the product has effectively gone through the metabolic pathways of the body. The body uses what it needs of most water-soluble vitamins and excretes the rest in urine.

The product expiry date of your HIVITA WELLNESS product is always listed on the side of the pack. We recommend not consuming product post this listed expiry date on pack.

Search